FAQ

1. What products do you offer?

We offer a wide range of women's fashion, including dresses, tops, bottoms, outerwear, accessories, and more. Our collections are constantly updated to bring you the latest trends and timeless classics.

2. How can I place an order?

You can place an order by browsing our online store, adding items to your cart, and following the checkout process. We accept various payment methods, including credit/debit cards and PayPal.

3. What if my product is damaged?

We work to ensure we only offer and ship quality products. If something is damaged and not by the postal service in shipping, we ask you to visit our return policy to follow the process and initiate a return.

4. What is your return policy?

Please visit our Return Policy page for more details on how to initiate a return.

5. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's tracking system.

6. Do you offer discounts or promotions?

Yes, we offer discounts for first orders and other promotions. Follow us on social media for additional promotions and flash sales.

7. How can I contact customer service?

You can reach our customer service team by emailing Shopcharlee24@gmail.com or by using the contact us on our website. We aim to respond to all inquiries within 24-48 hours.

8. Can I make changes to my order after it has been placed?

Unfortunately, once an order has been placed, we are unable to make changes to it. However, if your ordered the wrong product or size, contact us and we will work to make changes if we can.

9. How can I stay updated on new arrivals and restocks?

You can also follow us on social media for the latest news and fashion trends.

If you have any other questions, please feel free to contact us at info@shopcharlee.com. We're here to help!